FAQ

Please send us an email to info@heylux.us and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm within 24 hours of your purchase. Once you double check if the address given is wrong, please kindly notify us via email at info@heylux.us. If the given address is wrong we can change the address to the correct one within 24 hours. 

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

We recommend using your handset once a week for the first 8 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed.

The main difference between IPL and laser is the type of light used. IPL or intense pulsed light, is a broadband pulsed light, whereas laser is a single monochromatic light source. IPL and laser technologies both target the melanin in the hair follicle and you can expect permanent results from both. Energy, frequency and hair colour are all determining factors in the efficacy of the treatment, while the light source, whether it is a laser or an intense pulsed flash light plays a minor role.

No, you should not use IPL over very dark freckles and moles.

At Heylux, customer is the heart of our business. We offer a 100 % money back guarantee. if the product is defective or damaged, se will pay for your shipping to send it back to us for a full refund or exchange within 90 days. Please refer to our 90 days money back guarantee  page for more information 

Yes, we recommend shaving the areas you wish to target before using this product for a maximize result.

We recommend that you should not use IPL over tattoos, although going around tattoos is fine.

We try our best to ship items as fast as we can, and thus we offer free express shipping to all our customers worldwide

Due to high demands of our products worldwide and the safety concerns of our staffs and fullfilment centers around the world during COVID-19, please allow 24-48 hours processing times for your order to ship out, average wordlwide shipping time is 5-15 days business days.

Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at info@heylux.us

NOTE: We handle our shipping with extreme care and caution in response to COVID-19:

Due to the overwhelming demand for deliveries of our services worldwide, as well as modified practices by our shipping partners to keep their workforce and customers safe, the above shipping times are an estimate only, due to COVID-19 please expect some delays to both to all countries for both standard and express shipping options.

Usually it is not necessary. But if you preferred, between your treatments,  you should only shave when required. We recommend never waxing, plucking, or epilating as these hair removal methods removes the entire roots, which is what absorbs our handset's light during treatment.

Our products undergo quality control and testing before shipping it out. At Heylux,  we value our customer. We are one of the very few companies if there is any that offer a ONE year warranty on our products. If the product purchased within a year and is malfunction due to manufacturer defect, please ship back to us for an exchange.

One of the biggest advantages of IPL over other forms of hair removal is that it is basically painless! The feeling can be described as a warm sensation on the skin.

if you have been tanning recently, we recommend waiting 2 weeks before using this IPL device. Please also wait at least 48 hours to tan after using your IPL handset. Artificial tan should not he on your skin while using this handset.

At Heylux, high quality is our goal. We built our products to last for years. If used as directed, this IPL handset can last at least 5 years

This is an advanced version of IPL producing 500,000 flashes. There is no battery that can effectively sustain this level of output for continuous use. Therefore, this device needs to be connected to the power supple while in use.

CARE & USE

If you’re using your device as directed, protective eyewear is not required. Our handsets come with a sensor that prevents them from flashing until the entire window is pressed against your skin. 

You can care for your handset by simply cleaning the window with a wet paper towel. 

Yes. A black spot or dark window will not change the effectiveness of your device.

Your device comes with 5 different intensity levels. These effect the amount of light that is delivered in each pulse. Generally speaking, the higher intensity level, the faster you’ll see results. However, we recommend starting at level 3 and working up or down based on your skin’s sensitivity. Do the highest level of intensity that your skin can tolerate. You’ll be able to tell how sensitive your skin is with 1-2 test flashes on the treatment area

Yes this is completely normal. Any remnant hair can be burned during the treatment process. This does not impact the effectiveness of the treatment.

Yes of course. Share the love as much as you want. We highly recommend it!

There is no evidence that IPL is harmful to use during pregnancy, but we recommend waiting until after pregnancy to use our handset.

There have been numerous clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option as a safe and effective method of hair removal at home and in clinics.

Unfortunately no. The flashing can be triggering for people with Epilepsy.

The HeyLux handset is effective to use everywhere that hair grows, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. It is not recommended to use around your eyes without protective eyewear.